Blog
In a world of instant reviews and far-reaching social media commentary, your ability to provide a wow-worthy customer experience is more important than ever. Discover how Skedulo empowers your frontline staff to deliver a next-level customer experience, so you can drive customer loyalty and word of mouth marketing.
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What is a Digital Workplace and How Does it Affect The Employee Experience?
With the emergence of new technologies that fully support deskless workers, the number and types of organizations that rely on a mobile workforce has drastically expanded. But it can be challenging to manage a deskless, fixed-location, and blended team, as employees are often scattered in multiple…
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Why Customer Success is at the heart of Skedulo’s success
Have you ever bought a product after being so dazzled by a salesperson—only to be left completely high and dry after you start using it? For businesses, this is an all-too-common scenario and one that’s sadly not confined to low cost purchases. Highly skilled sales people tout the benefits of produ…
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The first ever Global Frontline Summit wraps up
Thank You, and That’s a Wrap! What a day! Thank you to our customers, prospects, partners, and employees for participating yesterday in a first of its kind virtual event, The Global Frontline Experience Summit. With over 1,500 registrants and hundreds of attendees, we were blown away by the engagem…
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Provide the Complete Customer Experience from Agent to Field with Zendesk and Skedulo
In a world of instant information sharing, people’s perception of your business counts now more than ever. Armed with little more than their mobile phones, customers eagerly take to social media and review sites to share their personal experiences with millions of potential customers – and those ex…
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Feedback matters: How our Customer Advisory Board makes us better
Most of us appreciate the purpose of a good board of directors: a group of people come together to make decisions about what’s in the best interests of a company and its shareholders. The people who sit on the board are often experts in their field, and offer valuable insights to help the company a…
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Benefits of Mobile Workforce Management for Onsite Training
Onsite training organizations often have many workers traveling to client companies to provide training on new systems, new processes, or other types of professional development. Many of these trainers are contract based or part-time and never actually step foot in the headquarters or main offices…
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