// For schedulers and dispatchers

Schedule with more to go on.

Compare skills, availability, travel and existing commitments before allocating work. Skedulo gives schedulers and dispatchers the context to plan jobs and shifts, arrange cover and manage changes.

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Dispatcher with a headset reviewing a route map and schedule at a desk

Role

Scheduler, dispatcher, scheduling manager

Settings

Home services, telecom, energy and solar, healthcare, security and facilities

Focus

Skills, availability, working hours, travel time

//The scheduler's day

Plan the work. Manage the changes.

Jobs and shifts

Match work to skills and availability, accounting for working hours, travel and customer or site commitments.

Reassignments and cover

Assess qualified, available people for urgent jobs and unfilled shifts. Check the effect on their other commitments before reallocating work.

Schedule communications

Update workers and customers when an assignment changes. Track replies to work offers so you can confirm cover or expand the search.

Technician walking from van to front door with tool case

//For customers and frontline teams

Coordinate the change and the communication.

Review proposed reassignments alongside the people and appointments they affect. Tempo can prepare the allocation and messages for your approval.

Tempo can draft a customer message alongside a proposed schedule change. Meet Tempo
For shift cover, Tempo can compare qualified, available workers and prepare an offer and manager notification.
Check assignments against your rules for hours, rest and qualifications before confirming cover.
Send updated job and shift details to workers through Skedulo Mobile.

//What changes with Skedulo

Optimization, AI assistance and work offers.

Scheduling with Mastermind

Mastermind, Skedulo's scheduling optimization engine, weighs each job's requirements alongside travel, availability and existing commitments. Optimize a whole schedule, or compare ranked options for one job.

Explore Skedulo Intelligence

Reassignments with Tempo

When a worker calls in sick, Tempo brings together the affected work, possible cover and customer commitments. It prepares the reassignment and customer text for you to approve, then carries out the approved steps.

Meet Tempo

Open shifts and responses

Offer an open shift to workers who meet your scheduling requirements. Track their responses and offer it to more eligible workers if no one accepts. Schedule changes reach workers in Mobile.

Explore Shift

AWP traffic control worker in hi-vis overseeing a nighttime roadway work zone

Traffic-control provider Area Wide Protective (AWP) reported cutting job acceptance times in half.

50%

less time to confirm job acceptance, as reported by AWP

“We use Skedulo to enter work orders, gather all the work orders in one system, create jobs, dispatch those jobs, check statuses of all those jobs throughout the day, in real-time.”

Ashish Patel

Director of Strategic Initiatives, AWP

Read Story

Before

Manual processes meant a job acceptance often took more than six hours to confirm.
Job status lived across paperwork, spreadsheets and phone calls.

With Skedulo

At any point in the day, the team can see how many jobs are scheduled, who is working and what's complete.

Outcome

The schedule reaches field teams at the same, predictable time every day.
AWP also reported 86% more efficient scheduling and dispatching.

//Frequently Asked Questions

A field service dispatcher assigns jobs to technicians, plans the order of the day and handles what changes: late jobs, callouts and urgent work that arrives mid-shift. In Skedulo, dispatchers see which jobs are ready, which need an assignment and which service windows are at risk.

Tempo is Skedulo's AI agent for schedulers and dispatchers. It brings work records together, compares options, and prepares next steps, such as a reassignment and a customer text, for you to review. It doesn't replace schedulers: you set the priorities and make the decisions that need your experience. Your organization decides where approval is required. Tempo opens to new teams in waves. Join the waitlist and we'll follow up to discuss early access for your team.

Jobs are matched to people by skills, availability and location, and shifts by availability, skills, qualifications and workforce requirements. Mastermind can optimize a whole schedule using your priorities and rules, or rank options for one job. For an individual assignment, the scheduler chooses which recommendation to use.

You adjust assignments and routes without rebuilding the whole schedule. When a technician is running late, Tempo reviews the affected appointments. It prepares route or schedule changes and updates for the people waiting, ready for review. For an open shift, you can offer it to eligible workers and widen the offer or escalate if it stays unfilled.

Yes. Field Scheduling covers jobs, routes and dispatch, from incoming request to completion. Shift Scheduling covers coverage plans, rosters, scheduling policies and approved time. Mastermind optimizes both field and shift schedules.

Yes. In Mobile, workers check job or shift details, respond to offers and update availability. Availability changes, swaps and cover requests are reviewed against your scheduling rules, and schedule changes reach the app.

//Explore further

Explore products, industries and related roles.

Products

Use Cases

Guides & Articles

See how Skedulo fits your scheduling team.

See how Skedulo handles your allocation rules, recurring work and last-minute changes. We'll tailor the demo to the jobs and shifts you schedule.

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