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How to Improve Field Service Quality: KPIs, Action Plans, and Change Management
For field service workers, business is booming. The field service market share is expected to balloon from 5 billion to 8.5 billion between 2024 and 2029. That’s no surprise. Many sectors are relying more heavily on field service positions to address the ever-changing needs and demands of our socie…
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How to Improve Customer Retention in Field Service
Customer retention is vital for any business to stay afloat, particularly in industries that rely on field service workers. Not only do repeat customers keep revenue stable, it’s easier and more cost-effective to retain a current customer than it is to market to and capture a new customer. Plus it’…
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How Employee Scheduling Affects Revenue
When it comes to revenue strategy, employee scheduling matters more than you might think. Scheduling helps control operational costs, improve the employee experience, increase resource utilization, and improve customer interactions. With the right scheduling strategy—and some technology to support…
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Employee Retention: What It Means and How to Improve It
Employee retention is a perennial concern for any organization. At any given time, there’s at least some portion of employees who are considering quitting. In fact, according to Gallup, 51% of workers are open to leaving their current jobs, and only 25% would highly recommend working at their compa…
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Exciting New Features Inspired by Customer Feedback
At Skedulo, one of our core values is being ‘customer driven’. So when customers provide us with feedback, we listen. Customer insights have been invaluable to bringing new and exciting innovations to our Deskless Productivity Cloud, and this recent launch is no exception. Today we’re thrilled to…
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How a Contingent Workforce Drives Revenue Growth
The past 10-20 years have brought a massive increase in contingent work. Experienced workers are retiring, technology has advanced to enable more flexible work patterns, and economic trends have encouraged more gig work. Contingent work provides new flexibility to workers and a way to bridge skills…
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