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At least 80% of the world’s workforce is now mobile, and the demands on these workers is vastly different to those of traditional desk-based employees. Get the latest insights on how to empower your mobile workforce to achieve greater efficiency and productivity, as well as the newest trends to help you stand out in a competitive marketplace.
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How Major Brands Are Using Mobile Apps to Transform Employee Scheduling
Retail scheduling is notorious for its unpredictability. At many stores, employees work different shifts every week, often with just a few days’ notice. This system makes it difficult to arrange child care, classes, and other responsibilities for the upcoming work week, and fluctuating hours make i…
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Mastering the Customer Journey
The most successful B2C businesses focus relentlessly on the customer experience. Whether it’s Amazon, Postmates, Lyft, or the next industry mover, these companies make it easy for customers to access their service and consistently deliver on the promises they’ve made. These companies drive expecta…
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What’s the Difference Between Mobile Workforce Management and Field Service Management?
Is mobile workforce management the same as field service management? Mobile work is a broad category, while field service is the specific subset. Most people incorrectly use “field worker” and “mobile worker” interchangeably. More importantly, though, is the distinction in what your business is try…
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5 Secrets of a More Efficient Mobile Workforce Management Platform
Nearly 3 out of 4 workers will be mobile-enabled by 2020. Whether you think of them as field service employees or not, that’s what they are by default. How are you going to intelligently manage their schedules, routing, communications and tasks? The Challenges of Mobile Workforce Management The wor…
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Maximize Your Mobile Workforce: 3 Tips for Better Utilization
Uncertainty is the enemy. If you don’t have clear visibility into your own workflows, you really don’t know how much time and money are slipping away. You might be suffering from countless dead zones, where workers are idle as they wait for instructions, or bottlenecks, where tasks are delayed due…
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The Rise of Field Service Management (FSM) and Why Mobile First is Here to Stay
You’re probably wondering, what IS the future of Cloud Field Service Management (FSM). Well, I’m here to tell you that it’s…CYBORGS. The end. Nothing else to see here… On a more serious note, the cloud FSM market is evolving alongside the world’s continual adoption of new technology and technical e…
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